Refund policy

Returns, Refunds & Exchanges Policy

At Layna Active, we want you to be completely satisfied with your purchase. We accept eligible returns and exchanges from customers in Australia and internationally, including New Zealand and the United States, subject to the conditions below.

1. Change-of-Mind Returns

You may request a return within 30 days of receiving your order.

To be eligible for a change-of-mind return:

- Items must be unworn, unwashed, unused and in their original condition.

- All original tags must remain attached.

- Items must not be damaged, altered, stained or show signs of wear.

- The return request must be made within 30 days of delivery.

Final Sale items, Gift Cards and Personalised or Custom Items are not eligible for change-of-mind returns.

This does not affect any rights you may have where an item is faulty, defective, incorrectly supplied or otherwise covered by applicable consumer law.

2. How to Start a Return

Email info@layna.com.au with:

- Your order number

- The item(s) you wish to return

- The reason for the return

- Photos if the item is damaged, faulty or incorrect

Please wait for return approval and instructions before sending your item.

Australian Returns

For eligible Australian change-of-mind returns, we can provide a return shipping label.

A flat $8.90 AUD return postage fee will be deducted from your refund.

International Returns

We accept eligible international returns, including returns from New Zealand and the United States.

For change-of-mind international returns:

- Customers are responsible for arranging and paying for return shipping.

- Returns must be sent using a tracked postal or courier service.

- We recommend keeping your tracking number and proof of postage until your refund has been completed.

- International return shipping costs are non-refundable.

Please contact us before sending an international return so we can provide the correct return instructions.

3. Refunds

Once your return has been received and inspected, we will notify you by email.

Approved refunds will generally be processed within 5 business days to the original payment method.

Please allow additional time for your bank, card provider or payment service to process the refund.

Original shipping charges are non-refundable for change-of-mind returns.

For Australian change-of-mind returns using our return label, the $8.90 AUD return postage fee will be deducted from the refund.

For international change-of-mind returns, the customer is responsible for the cost of returning the item.

Where an item is confirmed to be faulty, defective or incorrectly supplied, reasonable return shipping costs will be covered or reimbursed by Layna Active where required.

International Duties, Taxes & Customs Charges

Customs duties, import taxes and other charges paid to local authorities or carriers are generally not refundable by Layna Active.

Customers may be able to apply directly to their local customs or tax authority for a refund of eligible import charges following a return.

This does not affect any rights available under applicable consumer law.

4. Promotions & Bundle Offers

If an item purchased as part of a bundle or promotional offer, including multi-buy offers such as 2 for $100, is partially returned, the refund will be recalculated so that any retained item(s) revert to their applicable full-price value.

The refund amount will reflect this adjustment.

Promotional bundle items may have additional return conditions displayed at the time of purchase.

5. Member Discounts

Member, loyalty or other discount codes do not apply to promotional or bundle offers unless expressly stated.

Discounts cannot be reinstated, refunded or redeemed separately from the original purchase.

6. Size Exchanges

We offer size exchanges on eligible items, subject to stock availability.

To request an exchange, contact info@layna.com.au within 30 days of receiving your order.

Items must be unworn, unwashed, unused and in their original condition with tags attached.

Australian Exchanges

Customers are responsible for the applicable return postage cost for size exchanges unless otherwise stated.

International Exchanges

For customers outside Australia, including New Zealand and the United States, customers are responsible for the cost of returning the original item.

Additional shipping charges may apply when sending the replacement item internationally. We will advise you of any applicable cost before completing the exchange.

Exchange Conditions

- Exchanges are for size only and must be for the same item and colour.

- Promotional bundles may be exchange-only where stated as part of the promotion.

- If the requested replacement size is unavailable, we may offer an alternative size, store credit or refund as applicable.

7. Damaged, Faulty or Incorrect Items

If your order arrives damaged, appears defective or you receive the wrong item, contact us at info@layna.com.au as soon as possible.

Where possible, please contact us within 7 days of delivery and include clear photos showing the issue so we can resolve it quickly.

The 7-day notification request does not limit any rights you may have under applicable consumer law.

Once the issue has been confirmed, we will arrange an appropriate remedy, which may include a replacement, repair or refund.

Where Layna Active requires a confirmed faulty or incorrectly supplied item to be returned, we will cover or reimburse reasonable return shipping costs.

Normal wear and tear, damage caused by misuse, incorrect washing or care, accidental damage, or alterations are not considered manufacturing defects.

8. Return Address

Unless we provide different return instructions, approved returns should be sent to:

Layna Active

PO Box 30

New Lambton NSW 2305

Australia

International customers must contact us before sending a return.

Do not send a return without obtaining approval first.

9. International Orders

Layna Active is based in Australia and ships to selected international destinations, including New Zealand and the United States.

International customers are responsible for ensuring that products can be legally imported into their destination country and for any applicable customs duties, taxes or import charges.

Nothing in this policy is intended to exclude or restrict rights that cannot legally be excluded under the consumer protection laws applicable to your purchase.

10. Australian Consumer Law

Our returns policy is provided in addition to rights and remedies available under the Australian Consumer Law.

Consumer guarantee rights relating to faulty or defective goods are not limited to the 30-day change-of-mind return period.

Where Australian Consumer Law applies, customers may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

11. Contact Us

For returns, exchanges, refunds or faulty-item enquiries: