Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, and American Express), GPay, Apple Pay, PayPal, and Shop Pay for flexible payments.
Can I cancel or change my order?
If you need to modify or cancel your order, contact us as soon as possible at info@layna.com.au or call +61476 543 398. We'll do our best to assist you quickly.
Do you offer discounts or promo codes?
Yes! Check our homepage or subscribe to our newsletter for exclusive offers and seasonal sales.
Shipping & Delivery
Where do you ship?
We ship Australia-wide and internationally.
How much does shipping cost?
- Australia: Flat rate of $10
- International: Flat rate $10
- Free Shipping: Orders over $100
How long will it take to receive my order?
Orders are typically processed within 1–2 business days. Delivery times vary:
-
Australia:
- Metro areas: 2–8 business days
- Regional areas: 5–10 business days
- International: 6–25 business days depending on location.
Do you have products that require longer processing times?
Yes, some print-on-demand and embroidered products may take longer:
- Print-on-demand: Up to 7 days before shipping.
- Embroidered items: Up to 14 days before shipping.
Can I track my order?
Yes! Once your order is shipped, you’ll receive an email with tracking details and an estimated delivery date.
You can also track your order by logging into your account: https://account.layna.com.au
Returns & Refunds
What is your return policy?
We offer a 14-day return policy for unused and unopened items. Visit our Refund Policy for details.
How do I start a return?
Contact us at info@layna.com.au with your order number and reason for return.
Do you offer refunds?
Refunds are issued once we receive and inspect the returned item. Refunds are processed to the original payment method within 5 business days.
Products & Stock
Are your products in stock?
All listed items are in stock unless stated otherwise. If a product is out of stock, you’ll see a notification on the product page.
How do I choose the right size for clothing?
Refer to our size guide on each product page for accurate measurements and recommendations.
Customer Support
How can I contact customer service?
You can reach us via email at info@layna.com.au or call us at +61476 543 398 during business hours (Monday–Friday 10AM–5 PM AEST).
What if I receive a damaged or incorrect item?
Please contact us within 7 days of delivery with a photo of the issue, and we’ll assist with a replacement or refund.
Still have questions?
Feel free to email us at info@layna.com.au or call +61476 543 398.
